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The submission opens October 1 and closes on November 12, 2025
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New technologies are helping vulnerable communities produce maps that integrate topographical, infrastructural, seasonal, and real-time data — an essential tool for many humanitarian endeavors.
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Amazon vice president and distinguished engineer Marc Brooker explains how agentic systems work under the hood — and how AWS’s new AgentCore framework implements their essential components.
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In-context learning enables a model that can solve forecasting tasks with an arbitrary number of dimensions in a zero-shot manner.
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A new dataset with over 238,000 images challenges and advances the state of the art in visual defect detection for complex retail applications.
Amazon Research Awards fall 2025 call for proposals
Why AI for good depends on good data
Demystifying AI agents
Introducing Chronos-2: From univariate to universal forecasting
Novel “Kaputt” dataset sets new benchmark for large-scale visual defect detection

Customer-obsessed science

Amazon's unique approach to research is characterized by its customer-obsessed science philosophy, which drives innovation in artificial intelligence, machine learning, and other cutting-edge technologies.
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Research areas

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Technical deep-dives and perspectives from our scientists.
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Featured news

Initiative will fund over 100 doctoral students researching machine learning, computer vision, and natural-language processing at nine universities.
The collaboration will advance research in generative AI, robotics, natural language processing and cloud computing while fostering innovation in foundational and emerging technologies.
University teams battle to harden and hack AI coding assistants in head-to-head tournament
San Francisco
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Led by David Luan and Pieter Abbeel, the lab will focus on developing new foundational capabilities for enabling useful AI agents.
The company's new state-of-the-art foundation models deliver frontier intelligence and industry-leading price performance.

Publications

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  • Daniel Guzman Olivares, Philipp Schmidt, Jacek Golebiowski, Artur Bekasov
    AISTATS 2025
    2025
    Off-policy evaluation can leverage logged data to estimate the effectiveness of new policies in ecommerce, search engines, media streaming services, or automatic diagnostic tools in healthcare. However, the performance of baseline off-policy estimators like IPS deteriorates when the logging policy significantly differs from the evaluation policy. Recent work proposes sharing information across similar actions
  • Francesco Montagna, Philipp M. Faller, Patrick Blöbaum, Elke Kirschbaum, Francesco Locatello
    CLeaR 2025
    2025
    Causal discovery from observational data holds great promise, but existing methods rely on strong assumptions about the underlying causal structure, often requiring full observability of all relevant variables. We tackle these challenges by leveraging the score function ∇ log p(X) of observed variables for causal discovery and propose the following contributions. First, we fine-tune the existing identifiability
  • Sungyeon Kim, Xinliang Zhu, Xiaofan Lin, Muhammet Bastan, Doug Gray, Suha Kwak
    2025
    Generative retrieval is an emerging approach in information retrieval that generates identifiers (IDs) of target data based on a query, providing an efficient alternative to traditional embedding-based retrieval methods. However, existing models are task-specific and fall short of embedding-based retrieval in performance. This paper proposes GENIUS, a universal generative retrieval framework supporting
  • Hisham Husain, Julien Monteil
    AISTATS 2025
    2025
    Latent variable collaborative filtering methods have been a standard approach to modelling user-click interactions due to their simplicity and effectiveness. However, there is limited work on analyzing the mathematical properties of these methods in particular on preventing the overfitting towards the identity, and such methods typically utilize loss functions that overlook the geometry between items. In
  • Yuhao Liu, Kevin Yao, Jonathan Hong, Julien Froustey, Ermal Rrapaj, Costin Iancu, Gushu Li, Yunong Shi
    HPCA 2025
    2025
    This paper introduces the Hamiltonian-Adaptive Ternary Tree (HATT) framework to compile optimized Fermionto-qubit mapping for specific Fermionic Hamiltonians. In the simulation of Fermionic quantum systems, efficient Fermion-to-qubit mapping plays a critical role in transforming the Fermionic system into a qubit system. HATT utilizes ternary tree mapping and a bottom-up construction procedure to generate

Collaborations

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Whether you're a faculty member or student, there are number of ways you can engage with Amazon.
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Gretchen Ertl
The program offers unrestricted funds and other resources to support research at academic institutions and non-profit organizations in areas that align with our mission.
A global university competition to drive secure innovation in generative AI technology, which focuses on responsible AI and large language model coding security.
Tübingen research center
Credit: Wolfram Scheible
We partner with particular academic organizations across the world for deep and sustained collaborations in multiple research areas of mutual interest.
Pai-Ling Yin, senior manager of research science, is seen speaking to a classroom, there is a chalkboard behind her and she is gesturing with her hands.
Courtesy of Pai-Ling Yin
We hire world-class academics to work on large-scale technical challenges, while they continue to teach and conduct research at their universities.
US, CA, Sunnyvale
The Frontier AI Assets (FAI) team is looking for a passionate, talented, and inventive Principal Applied Scientist with a strong deep learning and reinforcement learning background to build the training and evaluation assets that advance frontier Generative AI (GenAI) with Large Language Models (LLMs). AI models become more capable largely because of the learning environments, the RL gyms, in which they are trained. FAI builds those gyms and the platform that certifies them, so that model training teams across Amazon can rely on high-quality, graded assets. As a Principal on this team, you will set the technical direction for how these gyms and the tooling around them are built, evaluated, and scaled. Key job responsibilities As a Principal Applied Scientist with FAI, you will: •Set technical direction across data collection, sampling, and evaluation for RL gyms focused on agentic tool use across a range of real-world domains. •Design and lead experiments that produce reliable, efficient signal on what drives model improvement. •Build gym-building tooling and automated quality control that scale with demand. •Advance the science of how gyms are evaluated and validated before they're used in model training. •Act as a hands-on technical leader: produce exemplary, high-quality assets yourself, and audit and support more junior scientists and engineers. •Partner closely with domain experts and cross-functional teams, turning real-world problems into challenging, high-value tasks. •Lead scientific reviews, scrutinize experimental design and verification, probe assumptions, and align teams toward coherent strategies. Contribute to hiring, mentorship, and the development of other scientists. About the team The FAI team has the mission to push the envelope in GenAI with LLMs, in order to provide the best-possible experience for our customers. We build frontier training and evaluation assets, RL gyms and the certification platform behind them, that directly shape how Amazon's models are trained and improved. We value scientific depth, hands-on building, and turning research into measurable impact at scale.
IN, KA, Bengaluru
RBS (Retail Business Services) Tech team works towards enhancing the customer experience (CX) and their trust in product data by providing technologies to find and fix Amazon CX defects at scale. Our platforms help in improving the CX in all phases of customer journey, including selection, discoverability & fulfilment, buying experience and post-buying experience (product quality and customer returns). The team also develops GenAI platforms for automation of Amazon Stores Operations. As a Sciences team in RBS Tech, we focus on foundational ML research and develop scalable state-of-the-art ML solutions to solve the problems covering customer experience (CX) and Selling partner experience (SPX). We work to solve problems related to multi-modal understanding (text and images), task automation through multi-modal LLM Agents, supervised and unsupervised techniques, multi-task learning, multi-label classification, aspect and topic extraction for Customer Anecdote Mining, image and text similarity and retrieval using NLP and Computer Vision for product groupings and identifying duplicate listings in product search results Key job responsibilities As a Senior Research Scientist, you will be responsible to design and deploy scalable GenAI, NLP and Computer Vision solutions that will impact the content visible to millions of customer and solve key customer experience issues. You will develop novel LLM, deep learning and statistical techniques for task automation, text processing, image processing, pattern recognition, and anomaly detection problems. You will define the research and experiments strategy with an iterative execution approach to develop AI/ML models and progressively improve the results over time. You will partner with business and engineering teams to identify and solve large and significantly complex problems that require scientific innovation. You will help the team leverage your expertise, by coaching and mentoring. You will contribute to the professional development of colleagues, improving their technical knowledge and the engineering practices. You will independently as well as guide team to file for patents and/or publish research work where opportunities arise. The RBS org deals with problems that are directly related to the selling partners and end customers and the ML team drives resolution to organization level problems. Therefore, the Senior Research Scientist role will impact the large product strategy, identifies new business opportunities and provides strategic direction which is very exciting.
US, CA, Sunnyvale
Amazon Robotics is seeking an exceptional Applied Scientist to join our Foundation Models and Agentic AI team. This role presents an opportunity to shape the future of robotics through innovative applications of large vision-language-action (VLA) models, reasoning and task planning models, and reinforcement learning. At Amazon Robotics, we leverage advanced robotics, machine learning, and artificial intelligence to solve complex operational challenges at unprecedented scale. Our fleet of robots operates across hundreds of facilities worldwide, working in sophisticated coordination to fulfill our mission of customer excellence. We are pioneering the development of robotics foundation models that: - Enable unprecedented generalization across diverse tasks - Integrate multi-modal learning capabilities (visual, depth, force, tactile, linguistic) - Accelerate policy skill acquisition through imitation learning and reinforcement learning - Enhance robotic perception and environmental understanding - Streamline development processes through reusable capabilities The ideal candidate will contribute to research that bridges the gap between theoretical advancement and practical implementation in robotics. You will be part of a team that's revolutionizing how robots learn, adapt, and interact with their environment. Join us in building the next generation of intelligent robotics systems that will transform the future of automation and human-robot collaboration. Key job responsibilities As an Applied Scientist in the Applied AI and Robotics Foundations Model team, you will: - Model Development and Training: Designing and implementing the model architectures, training and fine tuning the foundation models using various datasets, and optimize the model performance through iterative experiments - Data Management: Process and prepare training data, including data governance, provenance tracking, data quality checks and creating reusable data pipelines. - Experimentation and Validation: Design and execute experiments to test model capabilities on the simulator and on the embodiment, validate performance across different scenarios, create a baseline and iteratively improve model performance. - Code Development: Write clean, maintainable, well commented and documented code, contribute to training infrastructure, create tools for model evaluation and testing, and implement necessary APIs - Research: Stay current with latest developments in foundation models and robotics, assist in literature reviews and research documentation, prepare technical reports and presentations, and contribute to research discussions and brainstorming sessions. - Collaboration: Work closely with senior scientists, engineers, and leaders across multiple teams, participate in knowledge sharing, support integration efforts with robotics hardware teams, and help document best practices and methodologies. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart, collaborative team of enthusiastic doers that work passionately to apply innovative advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.
IN, HR, Gurugram
Lead ML teams building large-scale forecasting and optimization systems that power Amazon’s global transportation network and directly impact customer experience and cost. As an Sr Applied Scientist, you will set scientific direction, mentor applied scientists, and partner with engineering and product leaders to deliver production-grade ML solutions at massive scale. Key job responsibilities 1. Lead and grow a high-performing team of Applied Scientists, providing technical guidance, mentorship, and career development. 2. Define and own the scientific vision and roadmap for ML solutions powering large-scale transportation planning and execution. 3. Guide model and system design across a range of techniques, including tree-based models, deep learning (LSTMs, transformers), LLMs, and reinforcement learning. 4. Ensure models are production-ready, scalable, and robust through close partnership with stakeholders. Partner with Product, Operations, and Engineering leaders to enable proactive decision-making and corrective actions. 5. Own end-to-end business metrics, directly influencing customer experience, cost optimization, and network reliability. 6. Help contribute to the broader ML community through publications, conference submissions, and internal knowledge sharing. A day in the life Your day includes reviewing model performance and business metrics, guiding technical design and experimentation, mentoring scientists, and driving roadmap execution. You’ll balance near-term delivery with long-term innovation while ensuring solutions are robust, interpretable, and scalable. Ultimately, your work helps improve delivery reliability, reduce costs, and enhance the customer experience at massive scale.
US, WA, Seattle
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video subscriptions such as Apple TV+, HBO Max, Peacock, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video team member, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! Key job responsibilities The science challenges include: - Heterogeneous customer responses. The same customer responds differently to ads depending on what they’re watching, how engaged they are, and their broader streaming context. We need to understand and predict this variation to make better advertising decisions in real time. - Signal sparsity in streaming. Unlike search or retail advertising, streaming offers no clicks, no conversions, and limited direct feedback. We must develop creative approaches to infer customer preferences, intent, and tolerance from indirect behavioral signals. - Personalization at scale. A one-size-fits-all ad experience leaves value on the table for both customers and the business. We build systems that adapt ad load, placement, and content to individual viewers across 100M+ customers and 100k+ titles. - Small effects, large variance. Ad interventions typically produce 0.1-2% shifts in engagement, effects easily overwhelmed by natural behavioral variance. Measuring, attributing, and optimizing these small signals requires rigorous experimental design and causal methodologies. - Competing objectives. Revenue, customer engagement, long-term retention, and advertiser value are in tension. We develop principled frameworks to navigate these tradeoffs and optimize for sustainable outcomes rather than any single metric. A day in the life - Contribute to the research and development of ML models that personalize advertising decisions for 100M+ customers across 100k+ titles, with production deployment in mind - Develop deep learning architectures (multi-task learning, embedding-based representations) for customer behavior prediction at scale - Design and analyze large-scale A/B experiments, applying causal inference techniques to measure and optimize the impact of ad strategies on customer engagement and monetization - Partner with engineering to ensure models meet production latency and scalability requirements - Collaborate with product managers to frame business problems as tractable ML problems and translate findings into product decisions - Shape the team’s scientific roadmap, identifying high-impact research directions About the team Prime Video Ads is pioneering the use of Generative AI, Deep Learning and Causal ML to empower the next generation of Ads experience in Prime Video. Our vision is to build the world’s most valuable and differentiated ad-supported streaming platform: one where every ad is relevant to the viewer, and every dollar spent by an advertiser delivers measurable results. We are seeking lead applied scientists who have demonstrated experience in advancing state of the art ML algorithms, particularly in Personalization, Relevance, Casual Inference and Gen-AI areas. Your role will be to deliver these innovations as production-ready systems at Amazon scale.
US, WA, Bellevue
Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? Have you also wondered what are different ways that the transportation assets can be used to delight the customer even more. If so, the Amazon transportation Services, North America Sort Center Science team is for you . We manage the delivery of tens of millions of products every week to Amazon’s customers, achieving on-time delivery in a cost-effective manner. We are looking for an enthusiastic, customer obsessed Applied Scientist with strong scientific thinking, good software and statistics experience, skills to help manage projects and operations, improve metrics, and develop scalable processes and tools. The primary role of an Applied Scientist within Amazon is to address business challenges through building a compelling case, and using data to influence change across the organization. This individual will be given responsibility on their first day to own those business challenges and the autonomy to think strategically and make data driven decisions. Decisions and tools made in this role will have significant impact to the customer experience, as it will have a major impact on how we operate the middle mile network. Ideal candidates will be a high potential, strategic and analytic graduate with a PhD in (Operations Research, Statistics, Engineering, and Supply Chain) ready for challenging opportunities in the core of our world class operations space. Great candidates have a history of operations research, machine learning , and the ability to use data and research to make changes. This role requires robust skills in research and implementation of scalable products and models . This individual will need to be able to work with a team, but also be comfortable making decisions independently, in what is often times an ambiguous environment. Key job responsibilities Key job responsibilities - Design and develop advanced mathematical optimization and machine learning solutions in the domains of network design and optimization. - Research, prototype, simulate, and experiment with these models using programming languages such as Java and Python; participate in the production level deployment. - Create, enhance, and maintain technical documentation and science designs. - Present to other Scientists, Product, and Software Engineering teams, as well as Stakeholders. - Lead project plans from a scientific perspective by managing product features, technical risks, milestones and launch plans.
US, WA, Seattle
Pricing is one of the most consequential decisions Amazon makes, and the science behind it needs to be causally rigorous, not just predictive. The P2 Optimization Science team builds the machine learning (ML) systems that power Amazon's pricing decisions at scale: demand lift models, customer lifetime value (LTV) frameworks, and the experimentation infrastructure that validates whether pricing changes actually work. We're looking for a Research Scientist to own causal inference at the intersection of ML and pricing experimentation. Our team has identified a real gap: the methodological bridge between econometric analysis and production-scale ML pipelines needs a practitioner who lives in both worlds. You'll build conditional average treatment effect (CATE) estimation models, design analysis workflows for pricing experiments, and develop reusable causal ML infrastructure that the broader team — including non-ML scientists — can rely on. If you're a scientist who wants to tackle hard causal identification problems in a high-stakes production environment, and who finds satisfaction in making rigorous methods accessible to a broader team, this role is for you. Key job responsibilities - Design, train, evaluate, and deploy end-to-end causal ML pipelines for pricing use cases, including CATE estimation models and heterogeneous treatment effect frameworks. - Serve as the team's causal ML methodology expert — defining identification strategies, model selection criteria, evaluation standards, and the tradeoffs between econometric and ML approaches to causal estimation. - Contribute causal analysis methodology to pricing A/B test post-analysis and build reusable tooling that economists and other non-ML scientists can adopt without requiring deep ML expertise. - Assess emerging causal inference methods (e.g., synthetic difference-in-differences, generalized random forests, causal representation learning) for applicability to Amazon's pricing context, and author internal methodology proposals for adoption. - Partner with senior economists on identification strategy and causal assumptions, collaborate with software and data engineering partners on production deployment, and align with product managers on experiment design requirements. A day in the life Your work directly shapes the prices customers see on hundreds of millions of Amazon products. In a given week you might investigate an optimization anomaly in simulation and trace it to an unmodeled market dynamic, then design an offline evaluation framework to benchmark competing approaches before committing to online testing. You'll collaborate with senior economists on identification strategy for a pricing experiment, present a science proposal for incorporating a new competitiveness signal into an optimization system, or work with the experimentation platform team on randomization design. You'll also have opportunities to write up novel scientific findings for submission to venues such as KDD, NeurIPS, or the ACM Conference on Economics and Computation. About the team The P2 Optimization Science team sits at the center of Amazon's pricing decisions. We build the ML systems, causal inference pipelines, and experimentation infrastructure that determine how prices are set across Amazon's global catalog. Our team brings together research scientists, economists, and engineers who collaborate closely to turn rigorous methodology into production-quality systems with measurable business impact. We value scientific rigor, clear communication across disciplines, and a culture where every team member's work is designed to be extensible and useful beyond their own project. If you want your science to directly influence how hundreds of millions of customers experience Amazon, this is the team to join.
US, CA, San Francisco
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. The Data, Insights, Science and Optimization, Consumer Product and Tech (DISCO CPT) team is looking for a Data Scientist to join a team of Data Scientists, Analytics Leads, Business Intelligence Engineers and Data Engineers who analyze big data, provide analytics and insights as well as build models and algorithms that power product for personalized experiences. The team focuses on accelerating Amazon Music customer growth by empowering Product teams to make sound, customer-centric decisions through data and insights. We build data pipelines, science models, self-service analytics, insights and dashboards, deliver engagement and retention at scale. In this role, you will pioneer and execute advanced analytics and experimentation efforts for the Amazon Music product team. You will work with stakeholders and partners to deliver experimentation insights, author scientific artifacts, build scalable models to advance our analytics and science products. The ideal candidate must be willing to effectively lead science solutions, prioritize across multiple stakeholders and projects and be ready to jump into a fast-paced, dynamic and fun environment. Key job responsibilities 1. Data Scientist I on this role will be a thought partner to Product and Engineering organizations through their expertise in experimentation, statistical modeling and advanced analytics 2. Conceptualize and drive strategic growth areas: app performance, stablity and latency experimentation, Gen AI initiatives, and product excellence. 3. Bridge science, analytics, and engineering to deliver solutions informing strategic decisions on AM technology investments and long-term business performance 4. Drive experimentation, measurement efficiency tooling, and ROI tracking for AM leadership 5. Build and maintain causal models to understand customer sentiment and its impact on key engagement/retention metrics 6. Develop structural and predictive models using data science workflows to deliver measurable customer results A day in the life 1. Lead strategic initiatives across visual and voice experiences, experimentation and customer retention stakeholders 2. Conduct experimentation, build causal models to better understand key drivers for customer retention 3. Evaluate existing metrics and lead deep dives to ensure the right measurement framework is leveraged to measure and enhance user adoption through visual and voice interfaces 4. Partner with product managers to translate business questions into actionable science projects 5. Influence product roadmaps through data-driven insights on customer behavior patterns 6. Identify and resolve customer experience friction points with cross-functional teams Drive adoption of best practices and innovative solutions across the organization
US, NY, New York
The Measurement Science team in the Measurement, Ad Tech, and Data Science (MADS) organization of Amazon Ads serves a centralized role developing solutions for a multitude of performance measurement products. We create solutions which measure the comprehensive impact of their ad spend, including sales impacts both online and offline and across timescales, and provide actionable insights that enable our advertisers to optimize their media portfolios. We leverage a host of scientific technologies to accomplish this mission, including Generative AI, classical ML, Causal Inference, Natural Language Processing, and Computer Vision. This Principal Applied Scientist leads the technical vision and execution for Amazon Advertising's performance measurement. Our measurement products and tools help customers understand the holistic impact of their spend on Amazon Ads and optimize their portfolios. This is a complex, multi-disciplinary scientific space spanning machine learning, causal inference, statistics and experimentation, natural language processing, and generative AI. As a GenAI-first organization, we build foundational and agentic models that power advertiser use cases across Ads, while empowering our Applied Scientists to directly build and ship products. You will guide a team of scientists with expertise across different domains to come together and innovate on some of the hardest problems in advertising, made more challenging by evolving privacy regulations and technological changes. In measuring the comprehensive impact of advertising, key challenges you will tackle include capturing impact: 1) both for identified and increasingly unidentified web traffic in light of an evolving global privacy landscape; 2) for outcomes across retailers, including both within and beyond Amazon; and 3) for both short- and long-term impacts of advertising. Key job responsibilities * Driving the scientific vision of the teams in your organization and you advise and influence its technical leadership on performance measurement models and products. * Identifying, tackling, and proposing innovative solutions to intrinsically hard, previously unsolved problems. You solve problems pragmatically, applying judgment and experience to balance trade-offs between competing interests. * Bringing clarity to complex problems, probing assumptions, illuminating pitfalls, fostering shared understanding, and guiding towards effective solutions. * Serving and being recognized by internal and external peers as a thought leader in modeled measurement in Ads. You will engage routinely with the broader scientific community, e.g. as a reviewer, program committee member, workshop organizer, or chair at peer-reviewed internal/external conferences. * Leading by example, with your papers, analyses, and code setting the standard in your organization for scientific engineering excellence. * Leading science and design reviews, aligning teams across your organization around coherent algorithmic strategies. * Influencing your team’s science and business strategy by driving one or more team roadmaps contributing to the organization’s roadmap and taking responsibility for some organizational goals. You drive multiple new product features from inception to production launch. * Guiding the career development of others, actively mentoring and educating the larger applied science community on trends, technologies, and best practices. You drive the documentation of scientific innovation. You attract bar-raising talent from academia and industry. * Staying abreast of academic and industry trends, knowing the state of the art, and building on top of existing solutions instead of reinventing when possible. About the team We are a team of scientists across Applied, Research, Data Science and Economist disciplines. You will work with colleagues with deep expertise in ML, NLP, CV, Gen AI, and Causal Inference with a diverse range of backgrounds. We partner closely with top-notch engineers, product managers, sales leaders, and other scientists with expertise in the ads industry and on building scalable modeling and software solutions.
US, TX, Austin
The OTS ANCHOR (Analytics, Insights, and Centralized Hub for OTS Reporting) team is part of the WW IT Operations & RME organization, responsible for delivering data solutions that drive operational excellence across Amazon's global IT infrastructure. We build data pipelines, predictive models, develop analytical intelligence frameworks, and create AI-powered solutions that transform how Amazon manages, triages, and resolves IT operational incidents at scale pointing towards the Letting Data Tell the Story north start vision. We are seeking a Data Scientist to help own the end-to-end data science charter for critical operational workstreams — from forecasting IT service demand and capacity planning to designing intelligent severity triaging models and building the analytical backbone for agentic AI solutions. You will work backwards from complex operational problems to create models and solutions that directly impact the efficiency and reliability of Amazon's IT operations worldwide. Key job responsibilities - Design, develop, and deploy machine learning models for IT operations forecasting, including incident volume prediction, capacity planning, and workforce demand modeling - Build and maintain severity classification and intelligent triaging models that process thousands of daily IT service tickets across global regions - Develop anomaly detection systems to identify emerging patterns in operational data, supporting proactive incident prevention - Apply econometric and statistical methods to measure the impact of operational interventions and inform resource allocation decisions - Partner with engineering teams to productionize ML models via automated pipelines using AWS services (SageMaker, Step Functions, Lambda, Redshift) - Design and conduct experiments to empirically validate model performance and operational impact - Contribute to data quality monitoring frameworks and help maintain standards for operational data integrity - Collaborate with cross-functional teams (ServiceNow platform, Decision Intelligence, Field Operations) to translate analytical insights into actionable recommendations - Communicate findings, model performance, and recommendations to stakeholders and senior leaders through written documents and presentations - Contribute to the team's science roadmap, identifying opportunities to apply ML/AI (including Generative AI) to operational challenges A day in the life Amazon Benefits: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan